Frequently Asked Questions

Host - Listings

Gearing up to be a Host

To begin your journey as a host on MyRehat, follow these simple steps:

Visit www.myrehat.com
Locate and click the “Become a Host” button on the top right corner of the homepage menu.

After clicking “Become a Host,” you will be directed to the registration page. Here, you’ll need to provide the following credentials:

Username: Choose a unique username.
Email: Enter your email address.
Password: Create a secure password.

After providing these details, you’ll receive a verification email from us.

Yes, email verification is a crucial step to ensure the security of your account and the trust of potential guests. After registration, you’ll receive an email with instructions on how to verify your email address. Be sure to click the verification link provided in the email.

After registration, there are two important steps to complete:

  • ID Verification: We’ll need to verify your identity and hosting details before you can start listing. You will be required to provide:
    1. Photocopy of ID (Front and Back): Upload clear copies of your identification, such as a driver’s license or passport.
    2. Business Registration(if applicable): If you’re hosting as a business entity, provide the necessary business registration documents.

You can submit these documents by heading over to

“MyRehat” > “Dashboard” > “Profile” > “Verification.”

This information is essential to ensure the security and authenticity of your host account.

  • Setup payment

You will need to set up your payment method so we can transfer your earnings when requested. To set up your payment method, simply go to

“MyRehat” > “Dashboard” > “Profile” > “Payment Method.”

  • Contact Information : To ensure guests can easily reach out to you, please provide the following details:
    1. Name: Your full name helps guests address you accurately during communication.
    2. Phone Number: A contact number allows guests to reach you conveniently for any queries or assistance.
    3. Email: Providing your email enables seamless communication between you and the guest regarding bookings or inquiries.

You can fill in your contact information by heading over to

“MyRehat” > “Dashboard” > “Profile”

 

This information is vital to ensure guests can effortlessly reach out to you after completing the booking payment.

MyRehat charges a host fee of 15% for each booking, but there are no fees associated with the initial registration process or becoming a host. You can find detailed information about service fees and host payouts in your host dashboard in the “Wallet” section.

Becoming a host on MyRehat is a straightforward process, and our platform is designed to help you every step of the way. We look forward to welcoming you to our community of hosts and guests. Happy hosting!

List your accommodations

To list your accommodations on MyRehat, follow these steps:

Log in to MyRehat >> “Dashboard” >> “Listings” >> “Add Listings”

You need to provide the following information:

  1. Type of place: Choose from Entire Place, Private Room, or Shared Room.
  2. Listing title: A title for your listing.
  3. Description of your listing: A brief description.
  4. Type of listing: Select the appropriate type from options like Apartment, Bed and Breakfast, Boutique Hotel, Condo, House, Secondary Unit, Studio or Unique Space.
  5. Number of bedrooms: Specify the number of bedrooms.
  6. Number of beds: Specify the number of beds.
  7. Number of rooms: Indicate the total number of rooms.
  8. Number of bathrooms: Specify the number of bathrooms.
  9. Number of guests: Specify the maximum number of guests your place can accommodate.
  10. Muslim-friendly: Ensure your listing includes the Kiblat sign, Sejadah and the Quran.
  11. Bedrooms: Bedroom Name, Number of Beds, Number of Guest and Bed Type.
  12. Minimum Booking Days ( Optional ) : Set the least number of days required for booking
  13. Check-in Time
  14. Check-out Time

Yes, you can enable instant booking in the “Pricing” section, allowing guests to make reservations without requesting your confirmation.

You can set different pricing options:

  • Nightly Pricing: The standard per-night rate.
  • Weekend Pricing: A different rate for weekends, which can be set for Saturday and Sunday, Friday and Saturday, or Friday, Saturday and Sunday.
  • Long-term Pricing: Set rates for weekly (7+ nights) and monthly (30+ nights) stays.
  • Cleaning Fee: Per Day or Per Stay.
  • Custom Period Prices ( Optional ) : Adjust pricing for specific dates, like Christmas (e.g., December 24-25).
  • Extra Services Prices ( Optional ) : Set up extra services for your guests such as providing food, a personal driver and more.

MyRehat provides the following cancellation policies for hosts and guests:

  • Strict:The strict policy is less flexible as it does not allow guest bookings to be amended or modified. In the case of cancellations, guests will not receive any refund (0% refund).

It’s important to be aware of and understand the specific policy associated with your booking on MyRehat, as it can impact the refund you receive in case of cancellation.

Yes, you can set up extra services for your guests such as providing food, a personal driver and more. Example as below:

Minimum size: 16:9 ratio at 800x600px.

If you encounter issues with photo size, you can contact MyRehat for assistance with uploading your pictures.

To input your address and geolocation on MyRehat, follow these steps:

  1. Head over to Google Maps.
  2. Key in your address in the search bar.
  3. Locate your property on the map.
  4. Right-click on the pinpoint representing your property. You will see the latitude and longitude coordinates.
  5. Copy these coordinates.
  6. Go back to MyRehat and paste the copied coordinates into the Latitude and Longitude section of your listing.

Yes, you can sync your MyRehat listings with other OTAs using the iCal format, which is supported by most OTAs. Here’s how to do it:

  1. Go to MyRehat.
  2. Click on Listings.
  3. Choose one of your listings.
  4. Click Edit.
  5. Navigate to the Calendar section.
  6. In the Calendar section, you have several options:

Export: This allows you to generate an iCal link for your MyRehat listing.

Import: Use this option to input the iCal link from other platforms.

Reserve: This is where you can manage reservations.

For detailed guides on how to sync calendars with specific OTAs like Airbnb, Agoda, Booking.com and Tiket.com, you can refer to the provided links. Please ensure that your OTA platforms support the iCal format, as this is essential for successful synchronization with your MyRehat listings

No, MyRehat doesn’t publish your listings immediately. After you submit your listings, MyRehat will conduct a verification process. Once your listings have been checked and verified, you will receive an email notification confirming that your listings have been published on the website. This process ensures that the listings meet MyRehat’s standards and are ready for guests to view and book.

Yes,

go to Listings > Select your listing > Action > Edit > Calendar, then click “Reserve a Period.”

 

Engage in conversations with your visitors

If your listing is configured for instant booking, you can easily communicate with your guests by following these steps:

  1. Log in to MyRehat.
  2. Navigate to the Dashboard.
  3. Click on Listings.
  4. Select My Bookings.
  5. Choose one of the reservations and click “Details”.
  6. Inside the reservation detail, you will find a “Message” button. Click on it to initiate or continue the conversation with your guests.
  7. Additionally, you will receive email notifications, allowing you to stay informed about guest messages and promptly respond to their requests.

After the payment is processed, you’ll get their name, phone number, and email in your inbox. At the same time, the guest will receive your contact details.

To set up your Contact Information, follow these steps:

  1. Go to “MyRehat” > “Dashboard” then click on “Profile.”
  2. Navigate to “Contact Information.”
  3. Enter your name, phone number, and email.

Yes, you can use your host account to book listings on MyRehat.

In fact, you can even add listings to your favorites, making it convenient to keep track of and book accommodations that you find appealing. MyRehat offers this feature to enhance your user experience, whether you are hosting or looking for a place to stay.

To review, simple head over to

MyRehat >> “Dashboard” >> “Revervations” >> Click one of the Reservations >> “Review”

In addition, MyRehat provides a review system for both hosts and guests, allowing users to share and receive feedback about their experiences. It’s important to note that MyRehat verifies reviews for safety reasons, ensuring the credibility and authenticity of the feedback provided by users.

Your Dream Stay, Your Easy Payday with MyRehat

You can easily check your earnings on MyRehat by following these steps:

  1. Log in to MyRehat.
  2. Go to your Dashboard.
  3. Click on the Wallet section.
  4. In the Wallet, you will find details about your host earnings, available balance (Total Earnings – 15% Host Fee), total reservations, and payouts.

To request a payout on MyRehat, you need to ensure that you have set up your payment method. Here’s what you need to do:

Visit “MyRehat” > “Dashboard.”

Go to “Profile” and select “Payment Method.”

Set up your preferred payment method to receive your earnings.

The minimum payout amount on MyRehat is RM100. You can request a payout once your earnings reach or exceed this threshold.

MyRehat typically processes payout requests within 4 to 10 business days. Please allow this timeframe for the funds to be transferred to your account.

These guidelines and steps ensure a hassle-free process for tracking earnings, requesting payouts, and receiving your well-deserved income as a MyRehat host.

 

Host - Experiences

Gearing up to be a Host

To begin your journey as a host on MyRehat, follow these simple steps:

Visit www.myrehat.com
Locate and click the “Become a Host” button on the top right corner of the homepage menu.

After clicking “Become a Host,” you will be directed to the registration page. Here, you’ll need to provide the following credentials:

Username: Choose a unique username.
Email: Enter your email address.
Password: Create a secure password.

After providing these details, you’ll receive a verification email from us.

Yes, email verification is a crucial step to ensure the security of your account and the trust of potential guests. After registration, you’ll receive an email with instructions on how to verify your email address. Be sure to click the verification link provided in the email.

After registration, there are two important steps to complete:

  • ID Verification: We’ll need to verify your identity and hosting details before you can start listing. You will be required to provide:
    1. Photocopy of ID (Front and Back): Upload clear copies of your identification, such as a driver’s license or passport.
    2. Business Registration(if applicable): If you’re hosting as a business entity, provide the necessary business registration documents.

You can submit these documents by heading over to

“MyRehat” > “Dashboard” > “Profile” > “Verification.”

This information is essential to ensure the security and authenticity of your host account.

  • Setup payment

You will need to set up your payment method so we can transfer your earnings when requested. To set up your payment method, simply go to

“MyRehat” > “Dashboard” > “Profile” > “Payment Method.”

  • Contact Information : To ensure guests can easily reach out to you, please provide the following details:
    1. Name: Your full name helps guests address you accurately during communication.
    2. Phone Number: A contact number allows guests to reach you conveniently for any queries or assistance.
    3. Email: Providing your email enables seamless communication between you and the guest regarding bookings or inquiries.

You can fill in your contact information by heading over to

“MyRehat” > “Dashboard” > “Profile”

 

This information is vital to ensure guests can effortlessly reach out to you after completing the booking payment.

MyRehat charges a host fee of 15% for each booking, but there are no fees associated with the initial registration process or becoming a host. You can find detailed information about service fees and host payouts in your host dashboard in the “Wallet” section.

Becoming a host on MyRehat is a straightforward process, and our platform is designed to help you every step of the way. We look forward to welcoming you to our community of hosts and guests. Happy hosting!

List your experience

To list your experiences on MyRehat, follow these steps:

Log in to MyRehat >> “Dashboard” >> “Experiences” >> “Add New”

You need to provide the following information:

 

  1. Experience title: A title for your experience.
  2. Description of your listing: A brief description.
  3. Type of Experience: Select the appropriate type from options like Indoor Activity or Outdoor Activity.
  4. Describe yourself and your qualifications: Share relevant information about yourself and your expertise.
  5. Experience Description: Elaborate on what guests can expect during the experience.
  6. Number of groups Maximum: Specify the maximum number of groups that can participate.
  7. Price: Set the initial price for your experience.
  8. Price After Label refers to the price variations based on the number of participants. For instance, you might have different prices for individual participants or for a group of four. (RM 120 / 6 pax).
  9. Features: Select features that align with your experience.
  10. Host will provide: List items or services that you, as the host, will supply during the experience.
  11. Guests have to bring with them: Outline any necessary items or requirements that guests need to bring along.

Yes, you can enable instant booking in the “Pricing” section, allowing guests to make reservations without requesting your confirmation.

MyRehat provides the following cancellation policies for hosts and guests:

  • Strict:The strict policy is less flexible as it does not allow guest bookings to be amended or modified. In the case of cancellations, guests will not receive any refund (0% refund).

It’s important to be aware of and understand the specific policy associated with your booking on MyRehat, as it can impact the refund you receive in case of cancellation.

Minimum size: 16:9 ratio at 800x600px.

If you encounter issues with photo size, you can contact MyRehat for assistance with uploading your pictures.

To input your address and geolocation on MyRehat, follow these steps:

  1. Head over to Google Maps.
  2. Key in your address in the search bar.
  3. Locate your property on the map.
  4. Right-click on the pinpoint representing your property. You will see the latitude and longitude coordinates.
  5. Copy these coordinates.
  6. Go back to MyRehat and paste the copied coordinates into the Latitude and Longitude section of your listing.

Yes, you can sync your MyRehat experiences with other OTAs using the iCal format, which is supported by most OTAs. Here’s how to do it:

 

  1. Go to MyRehat.
  2. Click on Experiences.
  3. Choose one of your experiences.
  4. Click Edit.
  5. Navigate to the Calendar section.
  6. In the Calendar section, you have several options:

 

Export: This allows you to generate an iCal link for your MyRehat experienes.

Import: Use this option to input the iCal link from other platforms.

Reserve: This is where you can manage reservations.

 

Please ensure that your OTA platforms support the iCal format, as this is essential for successful synchronization with your MyRehat experiences.

No, MyRehat doesn’t publish your experience immediately. After you submit your experience, MyRehat will conduct a verification process. Once your experience have been checked and verified, you will receive an email notification confirming that your experience have been published on the website. This process ensures that the experience meet MyRehat’s standards and are ready for guests to view and book.

Engage in conversations with your visitors

If your listing is configured for instant booking, you can easily communicate with your guests by following these steps:

 

  1. Log in to MyRehat.
  2. Navigate to the Dashboard.
  3. Click on Experiences.
  4. Select Reservations.
  5. Choose one of the reservations and click “Details”.
  6. Inside the reservation detail, you will find a “Message” button. Click on it to initiate or continue the conversation with your guests.

Additionally, you will receive email notifications, allowing you to stay informed about guest messages and promptly respond to their requests.

After the payment is processed, you’ll get their name, phone number, and email in your inbox. At the same time, the guest will receive your contact details.

 

To set up your Contact Information, follow these steps:

 

Go to “MyRehat” > “Dashboard” then click on “Profile.”

Navigate to “Contact Information.”

 

Enter your name, phone number, and email.

 

Yes, you can use your host account to book experiences on MyRehat.

In fact, you can even add experiences to your favorites, making it convenient to keep track of and book your activities that you find appealing. MyRehat offers this feature to enhance your user experience, whether you are hosting or looking for a place to stay.

To review, simple head over to MyRehat >> “Dashboard” >> “Revervations” >> Click one of the Reservations >> “Review”

In addition, MyRehat provides a review system for both hosts and guests, allowing users to share and receive feedback about their experiences. It’s important to note that MyRehat verifies reviews for safety reasons, ensuring the credibility and authenticity of the feedback provided by users.

 

 

Your Dream Stay, Your Easy Payday with MyRehat

You can easily check your earnings on MyRehat by following these steps:

  1. Log in to MyRehat.
  2. Go to your Dashboard.
  3. Click on the Wallet section.
  4. In the Wallet, you will find details about your host earnings, available balance (Total Earnings – 15% Host Fee), total reservations, and payouts.

To request a payout on MyRehat, you need to ensure that you have set up your payment method. Here’s what you need to do:

Visit “MyRehat” > “Dashboard.”

Go to “Profile” and select “Payment Method.”

Set up your preferred payment method to receive your earnings.

The minimum payout amount on MyRehat is RM100. You can request a payout once your earnings reach or exceed this threshold.

MyRehat typically processes payout requests within 4 to 10 business days. Please allow this timeframe for the funds to be transferred to your account.

These guidelines and steps ensure a hassle-free process for tracking earnings, requesting payouts, and receiving your well-deserved income as a MyRehat host.

 

Guests

Recommended for you

To register as a guest on MyRehat.com, go to the top right corner of the navigation bar and click “Register.” Fill in the required credentials and MyRehat will send you a confirmation email to complete the registration process.

Yes, you can instantly book accommodations without registration or login. MyRehat will automatically create an account for you using the provided email address and a password, and then send the login details to your email. This ensures a hassle-free booking experience.

To check your reservations, navigate to “MyRehat >> Dashboard >> Reservations.” Here, you’ll find a list of your booked accommodations and their details. You can only check your reservations after completing the registration process.

You can leave a review for your stay by following these steps:

  1. Go to “MyRehat >> Dashboard >> Reservations.”
  2. Click on one of your reservations.
  3. Find the “Review” option and share your feedback.

 

 

You can message the host in two different scenarios depending on the host:

  1. For Instant Booking:   Go to MyRehat >> Dashboard >> Reservations >> Details.   Find the “Message” icon to communicate with the host
  2. If you’ve made a Request Booking:    Go to MyRehat >> Dashboard >> Messages to communicate with the host.

Additionally, you will receive email notifications, allowing you to stay informed about the responses from the host.

Yes, you can save your favorite listings for easy access. To do this, simply browse the listing you like and click on the “Add to Favorites” or “Save” option. You’ll be able to access your favorite listings in your account for future reference.

If you haven’t received a confirmation email, please check your spam or junk folder. If you still can’t find it, you can contact us to verify your email.

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