How to be the Homestay Host Everyone Raves About

Hey there, future Superhost! So, you’ve decided to make your humble abode or manage a property unit by turning it into a homestay haven. Fabulous choice! But how do you go from “just another listing” to “OMG, this place is AMAZING!”? Get comfortable, maybe with a cup of your favourite Teh Tarik, and let’s dive into the quirky, fun world of being the ultimate homestay/Airbnb host.

Step 1: Channel Your Inner Designer

Imagine walking into a space that screams personality – your personality. Whether it’s quirky vintage finds or sleek modern vibes, your homestay should reflect YOU. Throw in some local flair with a touch of humour. A funny welcome mat? Yes, please! “Selamat Datang! May all who enter as guests leave as friends” on a signboard – why not right?  Get creative by throwing in some batik cushions, and a “Please Remove Your Shoes or We’ll Hide the Wifi Password” sign.

(Source: Pinterest – etsy.com)

Step 2: Master the Art of the Welcome

First impressions last, darling. Greet your guests with a warm smile (even if it’s just a photo of your smiling face on the fridge) and a little welcome gift. Think locally sourced snacks like Muruku or Dodol, a handwritten note, or a mini survival kit with all the essentials – and a few non-essentials for laughs, like a tiny can of 100PLUS for that instant refreshment or a small packet of instant noodles for those late-night cravings.

(Source: Pinterest – home-designing.com)

Step 3: Be a Local Guru

Your guests are explorers in your neighbourhood jungle. Equip them with a quirky guidebook of your area’s hidden gems. Share tips like “For the best Nasi Lemak, hit up Auntie’s stall at the corner – her sambal is legendary!” or “Don’t miss the night market on Fridays; it’s the best place for street food and knick-knacks!” Personal tips from a local (that’s you!) are worth their weight in gold.

Step 4: Communication is Key (and Fun!)

Channel your inner stand-up comedian in your communications. Pre-arrival messages? Sprinkle in some humour. “Excited to have you! P.S. The WiFi password is ‘NasiLemakForever’ – because who can resist a classic?”. During their stay, be available but not overbearing. Send them a quick check-in message like, “Hope you’re enjoying the stay! Don’t forget to take a dip in the pool – it’s not just for cooling off, it’s a ‘splash-tacular’ way to relax! 🏊‍♂️😎”

Or, leave a note with quirky tips like, “Turn left at the giant durian statue for the best-hidden café – ask for the ‘Nescafe Tarik Kaw.”

(Source: www.ebay.co.uk/b/bn_7023547440)

Step 5: Cleanliness is Next to Quirkiness

A spotless place is non-negotiable, but why not add a quirky touch? Leave a cheeky sign: “This bathroom was cleaned with love (and disinfectant).” Or, “This kitchen is seasoned with the memories of past guests’ culinary adventures – and a lot of Cif!” Guests will appreciate the effort and the laugh.
 

(Source: www.storso.com.my)

Step 6: Handle Issues Like a Pro

When life gives you lemons (like a broken AC), make lemonade (and fix the AC). Address issues promptly and with a touch of comical aspect to keep the mood light. “Sorry about the AC hiccup! Our penguins are working on it. Meanwhile, enjoy complimentary ice cream on us.” Or, “The toilet decided to go on strike, but don’t worry, the plumber is on the way with his magic wrench!”

Step 7: Avoid Double Bookings

Double bookings can turn a dream stay into a nightmare. If you’re listing your property with MyRehat, you’re in luck! Use our built-in calendar function to sync all your bookings and ensure no double bookings. A seamless, stress-free experience for both you and your guests. Think of it as the “Cendol” of calendar functions – perfectly synchronised and refreshingly smooth.

Step 8: Offer Flexible Payment Options

Make it easy for guests to pay you. On MyRehat, we accept a wide range of payment gateways including FPX, Visa, MasterCard, Shopee Pay, GrabPay, TNGO eWallet, DuitNow and more. The more options you offer, the more bookings you’ll secure! It’s like offering a buffet of payment choices – something for everyone, just like your favourite Mamak restaurant.

Step 9: Goodbye Gifts and Follow-ups

Leave them wanting more. A small parting gift or a discount on their next stay can turn one-time guests into repeat visitors. Post-stay, send a thank-you note that’s both heartfelt and humorous. “Thanks for choosing our humble abode! We hope you left with unforgettable memories (and all your socks).” Maybe even throw in a keychain of a tiny Petronas Twin Towers as a keepsake.

Join the MyRehat Masterclass
 

Ready to turn your newfound hosting skills into a profitable venture? Join us for the MyRehat Masterclass: How to Turn Your Property into Profits in a Saturated Market on 22 February 2025. Learn from the best, network with fellow hosts, and get the inside scoop on making your homestay stand out.

For more details and to grab your early bird tickets, visit myrehat.com/masterclass. If you have any questions or need a consultation, don’t hesitate to reach out to us. Happy hosting!