Flexible or Non-refundable

A non-refundable option is a discount you can offer on top of other discounts and cancellation policies that gives you greater protection against cancellations.

How they work

• You set your discount, which is typically 10% off the base price in everywhere but China
• Your discounted rate appears in search
• At checkout, guests either select your standard rate—subject to your cancellation policy—or the discounted, non-refundable rate
• If they cancel, you keep your entire payout for all nights booked, minus the cleaning fee if they cancel before check-in
• A reservation would be eligible if the check-out date is within 60 days
• The discount is applicable if the reservation is not booked with a pre-approval or special offer

Pairing with other cancellation policies

Guests can book your non-refundable rate until your listing’s cancellation policy kicks in:

• Flexible: Up to 1 day before desired check-in date
• Moderate: Up to 5 days before desired check-in date
• Firm: Up to 14 days before desired check-in date
• Strict: Up to 14 days before desired check-in date